TERMS OF SERVICE

General Information

This website is operated by Matteo Velmont. Throughout the website, the terms “we”, “us” and “our” refer to Matteo Velmont.

Matteo Velmont provides this website, including all information, tools, products and services available to users, subject to your acceptance of all terms, conditions, policies and notices stated herein.

By visiting our website and/or making a purchase, you agree to use our “Service” and to be bound by these Terms of Service, including any additional terms and policies referred to in this document or available through links on our store.

These Terms of Service apply to all users of the website, including, without limitation, visitors, customers, suppliers, merchants and content contributors.

Please read these terms carefully before accessing or using our online store. If you do not agree to all of these terms, you should not access the website or use our services.

Any new feature, product, tool or service added to the current store will also be subject to these Terms of Service.

We reserve the right to update, modify or replace any part of these terms by publishing changes on our website. It is your responsibility to review this page periodically. Your continued use of the website following the publication of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online ecommerce infrastructure required to sell our products and services.

Section 1 – Online Store Terms

By using this website, you confirm that you are at least the legal age of majority in your place of residence or that you have the appropriate authorisation to use this website.

You may not use our products for any illegal or unauthorised purpose. When using the Service, you must not breach any applicable law in your jurisdiction, including, without limitation, intellectual property, copyright or trade mark laws.

You must not transmit viruses, malware, malicious code or any other material that may affect the proper operation of the website.

A breach of any of these terms may result in the immediate termination of your access to our services.

Section 2 – General Conditions

We reserve the right to refuse service to any person, for any reason and at any time, within the limits permitted by applicable law.

You understand that your content, excluding payment information, may be transferred without encryption and may involve transmissions over different networks or adaptations to technical connection requirements. Card and payment information is processed through secure providers and encrypted in accordance with applicable security standards.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, access to the Service or contact available through the website without the express written permission of Matteo Velmont.

The headings used in this document are included for convenience only and will not limit or otherwise affect these terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

We work to ensure that the information published on our website is clear, accurate and up to date. However, we cannot guarantee that all available information will always be accurate, complete or current.

The content of this website is provided for general information purposes and should not be used as the sole basis for making decisions without consulting more accurate, complete or up-to-date information where appropriate.

We reserve the right to modify the content of the website at any time, without any obligation to update previous information. You agree that it is your responsibility to review any changes published on our store.

Section 4 – Changes to the Service and Prices

The prices of our products may change without prior notice.

We reserve the right to modify, suspend or discontinue the Service, or any part of it, at any time and without prior notice.

We will not be liable to you or any third party for price changes, suspension, interruption or changes to the Service, except where applicable law provides otherwise.

Section 5 – Products or Services

Certain products or services may be available exclusively online through the website. These products may be available in limited quantities and will be subject to exchanges or returns in accordance with our Returns Policy.

We have made every reasonable effort to display the colours, images and details of our products as accurately as possible. However, we cannot guarantee that the colour displayed on your screen will be completely accurate, as this may vary depending on the device, lighting or screen settings.

We reserve the right to limit the sale of our products or services to any person, geographical region or jurisdiction where justified reasons or operational limitations exist.

We also reserve the right to limit product quantities, modify descriptions, withdraw items or change prices at any time without prior notice.

Any offer published on this website will remain valid only while it is available and may be subject to specific conditions.

We do not guarantee that the quality of any product, service, information or other material purchased will exactly meet your personal expectations.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order placed through our store.

At our discretion, we may limit or cancel quantities purchased per person, order, delivery address, customer account or payment method, particularly where we detect irregular activity, suspected fraud, pricing errors, lack of stock or misuse of promotions.

If we modify or cancel an order, we will attempt to notify you using the email address, telephone number or billing information provided when the order was placed.

You agree to provide current, complete and accurate information for all purchases made through our store.

You also agree to keep your account information up to date, including your email address, delivery address, billing information and any other details required to complete the transaction correctly.

Matteo Velmont will not be responsible for delays, failed deliveries or other issues resulting from incorrect, incomplete or outdated information provided by the customer.

Section 7 – Optional Tools

We may provide access to third-party tools over which we have no direct control or complete supervision.

You acknowledge and agree that access to these tools is provided “as is” and “as available”, without warranties, representations or conditions of any kind from Matteo Velmont.

Any use of external tools made available through the website is at your own responsibility. You should review and accept the terms of the relevant providers.

We may also offer new features, services or tools in the future. These additions will also be subject to these Terms of Service.

Section 8 – Third-Party Links

Certain content, products or services available through our website may include materials or links from third parties.

Third-party links may direct you to websites that are not affiliated with Matteo Velmont.

We are not responsible for examining, evaluating or guaranteeing the content, accuracy, policies, security or operation of third-party websites.

Any purchase, agreement or interaction carried out on external websites is solely your responsibility. We recommend that you carefully review the terms, privacy policies and practices of those third parties before completing any transaction.

Section 9 – Comments, Reviews and Other User Submissions

If you send us comments, reviews, suggestions, ideas, proposals, images, ratings or other materials by email, social media, forms or any other means, you agree that we may use, edit, publish, translate, distribute or display them through different channels, while complying with applicable data-protection and image-rights legislation.

We will not be required to keep such comments confidential, pay compensation for them or respond to them, unless otherwise expressly agreed in writing.

You confirm that your comments do not infringe the rights of third parties, including copyright, trade marks, privacy, image rights, reputation or other personal or property rights.

We reserve the right to remove comments that we consider offensive, false, abusive, illegal, defamatory, discriminatory, misleading or harmful to the reputation of the brand.

Section 10 – Personal Information

The submission of personal information through the store is governed by our Privacy Policy.

You may consult that policy for information about how we collect, use, protect and retain your personal information.

Section 11 – Errors, Inaccuracies and Omissions

There may occasionally be information on our website containing typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, delivery costs, delivery times, availability or commercial information.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders where any information within the Service or related websites is found to be inaccurate, even after you have placed an order.

We are under no obligation to update, modify or clarify information on the website, except where required by applicable law.

Section 12 – Prohibited Uses

In addition to any other prohibitions set out in these Terms of Service, you are prohibited from using the website or its content for:

• Any illegal or unauthorised purpose.
• Encouraging others to carry out unlawful acts.
• Breaching any local, national or international law, rule or regulation.
• Infringing the intellectual or industrial property rights of Matteo Velmont or any third party.
• Harassing, abusing, insulting, harming, defaming, intimidating or discriminating against any person.
• Providing false, misleading or fraudulent information.
• Transmitting viruses, malware or other malicious code.
• Collecting or tracking the personal information of others without authorisation.
• Carrying out spam, phishing, scraping, crawling or similar practices.
• Using the website for obscene, immoral or unlawful purposes.
• Interfering with or bypassing the security features of the Service, other websites or the Internet.

We reserve the right to suspend or terminate access to the Service for any user who breaches these prohibited uses.

Section 13 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of the Service will always be uninterrupted, secure, timely or error-free.

We do not guarantee that the results obtained through the use of the Service will always be accurate or reliable.

You agree that we may occasionally suspend the Service for indefinite periods or terminate it at any time without prior notice.

The Service and all products made available through it are provided “as is” and “as available”, unless expressly stated otherwise.

To the fullest extent permitted by applicable law, Matteo Velmont will not be liable for direct, indirect, incidental, special or consequential losses resulting from the use of the Service or any product purchased through the website, except where the law imposes mandatory liability.

Nothing in these terms will limit the consumer rights available to you under applicable law.

Section 14 – Indemnification

You agree to indemnify and hold harmless Matteo Velmont and its directors, team members, suppliers, partners, employees, agents, contractors and service providers from any third-party claim or demand arising from your breach of these Terms of Service, any policy incorporated by reference, or any violation of applicable laws or third-party rights.

Section 15 – Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision will remain enforceable to the fullest extent permitted by law.

The unenforceable part will be deemed severed from these terms, without affecting the validity or enforceability of the remaining provisions.

Section 16 – Termination

These Terms of Service will remain in effect until terminated by either you or Matteo Velmont.

You may cease to be bound by these terms by no longer using our website and services.

If we believe that you have breached any provision of these terms, we may terminate or suspend your access to the Service without prior notice, without affecting any outstanding obligations resulting from previous purchases or transactions.

Section 17 – Entire Agreement

These Terms of Service, together with the policies published on our website, constitute the entire agreement between you and Matteo Velmont regarding your use of the Service.

They replace any previous agreement, communication or proposal, whether oral or written, relating to the use of the website or the services provided.

Our failure to exercise or enforce any right or provision of these terms will not constitute a waiver of that right or provision.

Section 18 – Governing Law

These Terms of Service and any separate agreement through which we provide products or services will be governed by and interpreted in accordance with Portuguese law, without prejudice to the rights available to consumers under applicable legislation.

For the resolution of any dispute, the parties will submit to the competent courts in accordance with applicable consumer and user legislation.

Section 19 – Changes to the Terms of Service

You may review the most recent version of these Terms of Service on this page at any time.

We reserve the right, at our discretion, to update, modify or replace any part of these terms by publishing changes on our website.

It is your responsibility to review this page periodically. Your continued use of the website following the publication of any changes constitutes acceptance of those changes.

Section 20 – Contact Information

For any questions about these Terms of Service, please contact us at:

Email: info@matteovelmont.com

Section 21 – Email, SMS and Notification Marketing

By subscribing to our marketing communications, making a purchase or agreeing to receive notifications, you may receive messages relating to your order, reminders, news, launches, promotions or marketing communications from Matteo Velmont.

Consent to receive marketing communications is not required to make a purchase.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at:

info@matteovelmont.com

If we provide marketing communications through SMS or WhatsApp, these will be sent in accordance with applicable legislation and only where there is an appropriate legal basis or consent where required.

Matteo Velmont is committed to processing your personal information in accordance with our Privacy Policy.