SHIPPING POLICY

Matteo Velmont Shipping Policy

At Matteo Velmont, we work to provide a clear, secure and carefully managed shopping experience from the moment you place your order until it arrives.

All orders are managed through our logistics system. During periods of high demand, promotional campaigns, product launches or seasonal events, order processing may take slightly longer than usual.

Order Processing

We process orders from Monday to Friday, excluding weekends and public holidays.

Orders are normally processed within 3 to 10 working days from the date of purchase confirmation. Once your order has been processed, it will be prepared for dispatch.

You will receive a confirmation email once your order has been successfully registered.

Shipping Within the United Kingdom

We currently deliver throughout the United Kingdom.

Estimated delivery times may vary depending on the destination, logistics availability and order volumes at the time.

As a general guide, once your order has been processed, the estimated delivery time is usually:

United Kingdom: 7 to 14 working days.

In exceptional circumstances, delivery may take longer than usual due to logistical issues, high demand, courier delays or other circumstances beyond our control.

Shipping Costs

Shipping costs will be calculated and displayed during checkout before the order is completed.

During special promotions, Matteo Velmont may offer free delivery on selected products, minimum order values or specific campaigns.

Changes or Cancellations

Once an order has been placed, our system automatically begins processing it. For this reason, it may not always be possible to cancel or amend an order after it has been confirmed.

To change the delivery address or any order details, please contact us as soon as possible at:

info@matteovelmont.com

We will do our best to assist you provided that the order has not yet been processed. Once the order has been prepared or dispatched, we cannot guarantee that delivery information can be changed.

Matteo Velmont is not responsible for delays, failed deliveries or other issues caused by incorrect or incomplete information provided by the customer.

Order Tracking

Once your order has been dispatched, you will receive an email containing tracking information where available.

You can use the tracking number or link provided to check the status and progress of your delivery.

Orders in Transit

Once an order has been dispatched and is in transit, it cannot be cancelled or stopped.

In this situation, you will need to wait for the order to arrive. You may then request a return in accordance with our Returns Policy.

Delays or Delivery Issues

Although we work to ensure that all orders arrive within the estimated timeframe, delays may occur due to circumstances beyond Matteo Velmont’s control, including logistical issues, public holidays, high demand, courier delays or exceptional circumstances.

To report an unusual delay or ask about the status of your order, please contact us at:

info@matteovelmont.com

Our team will review your case and assist you using the information available.

Receiving Your Order

When your order arrives, we recommend checking that the packaging and products are in good condition.

If you receive an incorrect, faulty or damaged item, please contact us as soon as possible at:

info@matteovelmont.com

Please include your order number, a brief description of the issue and photographs of the product or packaging received.

Contact

For any questions regarding shipping, tracking or delivery issues, please contact us at:

Email: info@matteovelmont.com